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Monroe Capital Provides Financing to First Call Resolution

September 28, 2017, 07:09 AM
Filed Under: Business Services
Related: Monroe Capital

Monroe Capital LLC announced it acted as sole lead arranger and administrative agent on the funding of a senior credit facility to support the future growth of First Call Resolution, LLC (FCR).

Based in Eugene, Oregon, and with six contact centers across Oregon and Montana, FCR is the premier provider of outsourced live agent call center and business process solutions. The company provides a wide range of outsourced contact center, business process and social networking solutions to companies across most industries, ranging from high tech, to healthcare, to start-ups and new economy companies. FCR builds contact center solutions alongside its clients’ internal desks to create a true outsourcing partnership that works in tandem with their existing operations and support desks, helping them fill in sales, service and support gaps, such as phone, email, web chat, social media, and back office process.

FCR intends to leverage this credit facility to further its continued domestic growth and to develop near shore operations.

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