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CapX Partners Points to Customer Service Focus as Reason For Growth

March 09, 2016, 07:43 AM
Filed Under: Industry News

Providing excellent customer service is a critical component to any businesses success. By the end of 2015, over 1/3rd of CapX's business came from repeat customers. Businesses returning for additional funds, showing they’re growing, succeeding, and wisely using capital to fund this growth. Private equity sponsors the firm worked with previously, looking to work with CapX on a different client company.

In 2015, CapX provided capital to 11 new portfolio companies as well as to another eight who were repeat commitments. Of the 19 total companies receiving funding, 8 involved sponsors with whom CapX had previously worked, a clear indicator of customer satisfaction.

“Critical to our success has been the trust and confidence of our client and sponsor partners,” stated Jeffry Pfeffer, Managing Partner. “In 2015, we were able to reinvest in many of our former clients, as well as develop new relationships.”

In the past year, CapX customized a debt facility to allow Fusion Academy & Learning Center acquire new site locations for its alternative private schools, efficiently implementing its strategy. A multi-million dollar commitment to Ziosk funded the deployment of their tablets at Olive Garden and other restaurant brands. CapX worked with firms such as Phase One Capital, to assist their client, Gray Line of Tennessee, obtain a combination of growth capital and new term debt financing.

Client companies obtaining financing are well diversified across a wide range of industries and needs. Consumer and retail was the top sector represented in our overall portfolio, with manufacturing continuing to show strength. Additionally, energy, healthcare, and technology-- each representing a considerable amount of capital outlay.

Founded in 1999, CapX Partners (CapX) is a specialty finance company that focuses on private equity and venture backed portfolio companies looking for debt financing in the $2-$20 million range. CapX provides senior and mezzanine debt including lease lines and favors manufacturing, distribution, technology, energy and healthcare industries with an emphasis on revenue producing fixed assets.

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